‘Import Guide’ EMG’s order processes are outlined below, explaining every step from your initial order and quote through to delivery and installation. 


Import

Importing natural stone products from Egypt has never been easier. At our company, we strive to provide a seamless transparent process from start to finish. 

 

Initiate Your Order
To get started, simply select a material from our catalogue, send us an email detailing the materials you’re interested in, including the type of stone (limestone or granite), the dimensions of the tiles or slabs, the desired finish, and the quantity you require. Additionally, please indicate whether you need the shipment to be FOB (Free on Board), CIF (Cost, Insurance, and Freight), or door-to-door. i.e.: Material name, Length x Width x Thickness, Finish, Quantity.

If you have an idea in mind but are unsure as to what to order our esteemed designers are here to help. Simply send us the plans and we will send you various design options listing suggested materials too.

Receive Your Personalized Quote
Upon receiving your inquiry, we will calculate the cost and promptly provide you with a comprehensive price quote that outlines all the necessary details and conditions. This quote will serve as the foundation for our collaboration.

 

Confirm and Sign the Sales Agreement
Once you have reviewed and accepted our quote, we will forward a sales agreement for your signature. By signing this agreement, you are consenting to pay a 50% deposit of the total cost upfront. This deposit secures your order and allows us to commence the manufacturing process.

 

Manufacturing Process
Once you have accepted our quote and signed the sales agreement, we will initiate the manufacturing process. Our skilled artisans will meticulously craft your natural stone products, ensuring the highest quality and attention to detail. We utilize state-of-the-art equipment and time-honored techniques to transform the raw materials into the stunning finishes you desire.

 

Packing and Delivery
After manufacturing the order, we will begin the meticulous packing and shipping process. Our experienced team will carefully handle and pack your natural stone products to ensure their safe arrival at your destination. Depending on the delivery option you selected, we will either arrange for the shipment to be delivered to the port (FOB) or directly to your doorstep (CIF or door-to-door).

We pride ourselves on our attention to detail and commitment to customer satisfaction. If you have any questions or concerns throughout the process, please don’t hesitate to reach out to our dedicated team. We are here to guide you every step of the way and ensure a seamless import experience.

N.B
EMG hold adequate insurance for its exported goods; please report any damages immediately and we will send replacements to you within a week.