Privacy Policy

When you interact with Egyptian Marble & Granite — for example, by submitting a quotation request, ordering free samples, or contacting our sales team — we may collect the following information that you voluntarily provide:

• Full name and company or organisation name
• Email address and phone number
• Shipping or project address and country
• Project details, stone preferences, quantities and other technical requirements
• Any message or attachments you choose to send us

We also automatically collect limited technical information when you visit egyptianmarblegranite.com, including your IP address, browser type and version, device type, operating system, referring website, the pages you view and the time you spend on them. This data is collected through cookies and standard web analytics tools.

• To respond to quotation, sample, and general enquiries
• To supply our products and services and fulfil orders and shipping
• To operate, maintain, and improve the performance of our website
• To send catalogues, project updates, and marketing communications where you have opted in
• To comply with applicable legal, tax, customs, and export obligations
• To prevent fraud and protect the security of our website and customers

Our website uses cookies and similar technologies to recognise repeat visitors, remember preferences, and gather aggregated statistics. We use analytics tools such as Google Analytics to understand how visitors discover and navigate our site so we can improve content and user experience.

You can disable or delete cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.

Egyptian Marble & Granite does not sell, rent, or trade your personal information. We share data only with trusted parties who help us operate our business, such as:

• Website hosting, IT, and email service providers
• Analytics and marketing platforms
• Shipping, freight forwarding, and customs partners
• Professional advisers such as accountants and lawyers

We may also disclose information when required by applicable law, court order, or to protect our legal rights.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy — for example, the duration of an active enquiry, the lifetime of a customer relationship, or the period required by tax, accounting, and export regulations. When data is no longer required, it is securely deleted or anonymised.

Subject to applicable law — including the EU General Data Protection Regulation (GDPR) where relevant — you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion (the "right to be forgotten")
• Request restriction of processing
• Object to processing, including direct marketing
• Receive your data in a portable, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please email [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

Egyptian Marble & Granite is based in the Arab Republic of Egypt and serves customers worldwide. Your information may therefore be processed in countries outside your country of residence, including jurisdictions with different data protection laws. Where required, we put appropriate safeguards in place — such as contractual protections with our service providers — to ensure your data remains protected.

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include secure hosting, encrypted communications where appropriate, restricted internal access, and regular review of our practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website and services are intended for business and professional use and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete the information promptly.

Our website may contain links to third-party websites, social media platforms, or partner resources. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies before providing any personal data.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.